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Incident IQ - General Work Order

Added Aug 17, 2021 •

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but everybody today we're going to go over some missing work orders or tickets as soon as you log into incident like you you're going to arrive at the wedding Danish board just click on new ticket presented with this screen here the first thing you're going to do is you going to edit the requestor this is so you're not this managerial submitting this ticket on behalf of a teacher that this is where select their name and what this is going to do is it's going to buy the ticket to them personally and then below that you're going to see all of the different titles with various issues can select now you can see that there is a whole lot of them and I can add more as needed that pretty much covers everything that you're going to need or any kind of site issue and that case it was devices and Hardware here I'm going to pull up the saw for tile I've added in almost all of the software that I can think of that would give any problems networking Wi-Fi tile is available network issues there the provisioning tile is something bad really only a charge going to so I wouldn't worry too much about that if you click on other requests you'll see that there's a bunch of stuff for painting The Other Side problems like bills or clocks the intercom system that if you want to request you can put in a ticket for that concerts coming to work order for us to come pick up broken equipment you get to be the idea in this case it said I was submitting a network work does a wireless access point is not working describe the issue in more detail here back in tight and once you tie a ticket to a teacher and apocalypse my location that's also going to populate all of the available room numbers choose a room number next if you want to Loop inside the principle of your sight in this case it would be the end of these because this is Mitchell Senior you can go ahead and loop them in or any other person within our I don't want to do that right now cuz I don't want her to get an email but then I hear you can attach additional files screenshot her what night does will come into play when where recorders for software once you're done hit submit ticket system or build that ticket submit it and then you're presented with this page here and let you know that I successfully submitted gives you a work order number I all the pertinent information about this ticket created by for location it automatically routes it to the technician assigned to your school is your status and it also find you a place to add a comment so let's say you forgot to add or tell us something while you can add it in the comment here and we'll get that you can also attach files and end you name it by clicking on Brown's once you add that comment and any time something changes in the ticket it's going to be recorded in a timeline and that's a really cool feature about the work order system other than that once that's done you click on tickets you'll be able to see them all on the list here pertaining to your site you won't see everybody's just the ones that you've submitted for your site

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Incident IQ - General Work Order

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